Implementation

When a new technology project kicks off, there are many decisions you will make. Without the ability to picture the end-state, making these decisions can be challenging. PeopleDoc provides you with a staging environment immediately following the project kick-off, removing any ambiguity around requirements gathering early on.

It’s important to be on the same page throughout the entire implementation to ensure a successful and timely rollout. Our approach includes an effective communication process and a cadence of weekly project follow-ups.

When you partner with PeopleDoc, you benefit from the expertise of our entire organization. During the implementation phase, PeopleDoc product experts and technical team will extend support to your project manager.

Experience tells us that the first 30 days post go-live is a critical period that helps determine the success of the implementation. PeopleDoc understands that this is a time where additional support may be needed. HyperCare is a dual support function where the implementation manager and an assigned Customer Success Manager (CSM) work together to ensure the transition to a production environment goes smoothly.